Description
About the Role
We are looking for a Technical Customer Support Representative to help customers resolve technical questions, troubleshoot common issues, and use digital products and services effectively. This role combines customer service with basic technical problem-solving and is suitable for candidates who enjoy working with people and technology.
Key Responsibilities
- Respond to customer questions through email, phone, and online support channels.
- Guide customers through basic troubleshooting procedures.
- Assist with account access, software configuration, and common technical issues.
- Record support requests and maintain accurate case information.
- Escalate complex problems to the appropriate technical team.
- Follow up with customers to confirm that their issues have been addressed.
Requirements
- Good written and verbal English communication skills.
- Basic computer skills and an interest in technology.
- Ability to explain technical information in simple terms.
- Strong problem-solving and organizational skills.
- Patience and a professional approach to customer interactions.
- Previous customer support or technical experience is an advantage, but entry-level applicants are welcome.
What We Offer
- Competitive monthly salary.
- Initial training and ongoing guidance.
- Supportive and collaborative team environment.
- Opportunities to develop technical and communication skills.
- Experience with customer support platforms and digital tools.
- Potential career progression into IT support or customer success.
Salary
AED 5,500–7,000 per month