Description
About the Role
We are seeking an IT Help Desk Analyst to provide first-line technical support to employees, investigate common IT issues, and help ensure that workplace systems run smoothly. This role is ideal for someone with good troubleshooting skills, a customer-focused attitude, and an interest in developing a career in IT operations.
Key Responsibilities
- Receive, prioritize, and resolve IT support requests through the help desk system.
- Troubleshoot software, hardware, printer, and connectivity issues.
- Assist users with passwords, account access, and application setup.
- Document incidents, solutions, and recurring technical problems.
- Escalate complex issues to system administrators or specialized IT teams.
- Provide clear instructions to users and follow up on outstanding requests.
Requirements
- Basic knowledge of Windows operating systems and Microsoft Office applications.
- Understanding of computer hardware and basic networking concepts.
- Familiarity with ticketing systems or service desk workflows is an advantage.
- Strong communication, organization, and problem-solving skills.
- Ability to explain technical solutions in clear, accessible language.
- Previous help desk experience or relevant IT training is preferred; entry-level candidates may apply.
What We Offer
- Competitive monthly salary.
- Professional onboarding and technical training.
- Collaborative IT team environment.
- Opportunities to learn enterprise support tools and processes.
- Career development in IT service management.
- Potential progression into systems administration or specialized technical support.
Salary
AED 7,000–8,500 per month