Description
About the Role
We are looking for a motivated Customer Service Team Leader to support daily customer service operations, guide a team of representatives, and maintain high standards of service quality. The successful candidate will be comfortable handling complex customer concerns, organizing workloads, and helping team members improve their performance.
Key Responsibilities
- Coordinate daily tasks and workloads across the customer service team.
- Provide guidance and support to customer service representatives.
- Monitor response times, customer feedback, and service quality.
- Handle escalated customer complaints and help resolve complex issues.
- Prepare performance summaries and operational reports.
- Support onboarding and training for new team members.
- Recommend improvements to customer service procedures and workflows.
Requirements
- Previous experience in customer service or client relations.
- Strong communication and interpersonal skills.
- Ability to organize workloads and support team performance.
- Professional approach to handling complaints and sensitive situations.
- Good computer skills and familiarity with customer management systems.
- Strong problem-solving and decision-making abilities.
- Previous supervisory experience is an advantage.
What We Offer
- Competitive monthly salary of AED 8,000–10,000.
- Structured onboarding and leadership development.
- Supportive and collaborative working environment.
- Opportunities to strengthen management skills.
- Exposure to customer experience and service operations.
- Opportunities for internal promotion.
- Clear performance expectations and defined responsibilities.
Salary
AED 8,000–10,000 per month